These Policy were last revised on March 18, 2025.

 

The Kasen And Liu Law Firm and its affiliates (referred to herein as “we”, “us”, or “our”) respects your privacy and is committed to complying with this privacy policy (“Privacy Policy”), which describes what personal information we collect about you, how we use it, to whom we may disclose it, and what choices you have regarding our use of your personal information. This Privacy Policy applies to personal information collected in connection with our website located at www.kasenlawfirm.com and any other webpage that Kasen Law Firm maintains that links to this Privacy Policy (collectively, the “Site”), any current or future mobile applications associated with Kasen Law Firm or the Site (collectively, the “App”), our email communications, our social media pages, other online or wireless offerings that post a link to the Privacy Policy, and other circumstances in connection with the services we provide (collectively, the “Platform”). 

 

TYPES OF PERSONAL INFORMATION WE COLLECT

The types of personal information we collect will depend on the services you request and, if you are a client, the nature of our representation or your case. The table below describes the categories (with non-exhaustive examples) of personal information we may collect about you. We may also collect other personal information that is not specifically listed here, which we will NOT use, NOR disclosed to any third parties for any purposes. 

 

Categories Examples

Individual Identifiers and Demographic Information

Contact information, such as name, email address, phone number, mailing address, job title, and organization.

Identifiers, such as client ID, username, IP address, device ID, and other online identifiers that may be collected automatically when you use the Platform.

Demographic information, such as date of birth, gender, age, marital status, and race pulled from your claim.

Sensitive Personal Information

Government ID numbers, such as Social Security number, driver’s license number, passport number, and other identification information.

Financial information, such as financial account numbers, wiring instructions, insurance policy numbers, invoices, and other payment or bank account details.

Medical information, such as doctor’s notes, treatment plans, medical conditions, prescription medicines, insurance documentation, doctor visit information, daily symptom reporting, and other records and information.

Precise physical location, which we may collect via the App if you consent to that collection through the App.

Sensory Data

Call recordings, such as our recordings of calls you make to our customer service team, which may be recorded by us and our service providers.

Other sensory data, such as any audio recordings, photographs, videos, or similar data that may be provided as part of a case file.

 

Commercial Information

Representation information, such as details about your claim, case, or other legal matter,  the distribution of settlement of other payments to you (if applicable).
Account information, such as the username and password you provide when you register for an account and any information stored or transmitted in your account or profile.
Communications, such as when you call or email us, confidential and privileged communications that you may make with our attorneys, and your conversations with our digital chat services (which may be recorded by us and our service providers).

Internet or Network Activity Online activity information, such as linking pages, pages or screens viewed, time spent on a page or screen, navigation paths between pages or screens, information about activity on a page or screen, access times, duration of access, and other online activity information.
Device information, such as computer and mobile operating system, operating system type and version number, wireless carrier, manufacturer and model, browser type, screen resolution, general location information such as city, state, or geographic area, and other device information collected automatically.

Inferences Drawn from Personal Information

Profiles reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.

We may collect the categories of personal information described above from the following sources:

• Personal Information You Provide Us. We collect the personal information that you provide to us while using our Platform, including contacting us, creating an account, or otherwise. Further, where expressly designated by The Kasen And Liu Law Firm, PLLC, some portions of the Services may be used by active The Kasen And Liu Law Firm clients to communicate pursuant to an attorney/client relationship. You may choose whether or not to provide such information; however, the information may be required to respond to your request.

• Personal Information Collected Automatically. We and our third party providers may NOT use cookies and other technologies to collect personal information about you automatically when you use our Platform. Such information includes the online identifiers, device information, and online activity information described above. 
  
  Personal Information Collected from Third Parties. We won’t collect NOR receive personal information from third parties. 

 

USE OF PERSONAL INFORMATION

We do not use the personal information we collect for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

• To Provide Our Platform. We do not use personal information to provide our services, including the Platform. For example, we use personal information:

  • to facilitate your requests for a free case evaluation and determine your legal needs;

  • to provide you with legal and other services, content, and features you request;

  • to create, manage, and monitor your account;

  • to respond to your inquiries and communicate with you, including placing calls or sending texts using any automated technology, including prerecorded messages;

  • to operate, troubleshoot, and improve the Platform;

  • to process your transactions, invoices, and settlement payments;

  • to understand your interests, personalize your experience on the Platform, and deliver information about products and services relevant to your interests; 

  • respond to your inquiries and requests for customer support, including to investigate and address your concerns and monitor and improve our responses; and

  • enable security features of the Platform, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in. 

• For Direct Marketing. We may not use your personal information to send you newsletters, legal updates, event information, marketing communications, and other information that may interest you. You may opt-out of our marketing communications as described in the “Your Choices” section below.

• For Research and Development. We do not use personal information for research and development purposes and to understand how people are using the Platform, including by generating and analyzing statistics, preferences, and usage trends, to make our Platform and other offerings better, diagnose technical issues, and develop new features and functionality. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may NOT use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Platform and promote our business. 

• For Compliance, Fraud Prevention and Safety.

  • to enforce our Terms of Use and other agreements we may have;

  • to comply with applicable laws, regulations, lawful requests, and legal processes;

  • to protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims);

  • to maintain the security and integrity of our business, the Platform, users, our third party business partners and service providers, our databases and other technology assets;

  • audit our internal processes for compliance with legal and contractual requirements and internal policies; and

  • prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

• For Interest-Based Advertising. We, our service providers, and our third party advertising partners may NOT collect and use your personal information for advertising purposes. We may not contract with third-party advertising companies and social media companies to help us advertise our services, identify potential customers, and display ads on our Platform and other sites and services, including through the use of interest-based advertising.

 

DISCLOSURE OF PERSONAL INFORMATION

In addition to the specific situations discussed elsewhere in this Privacy Policy or as otherwise described at the time of collection, we will not disclose personal information with the following categories of recipients:

• Service Providers. The Kasen And Liu Law Firm will not share your personal information with third-party service providers that perform services for us or on our behalf, such as web-hosting companies, mailing vendors, analytics providers, event hosting services, and information technology providers.  The Kasen And Liu Law Firm will not share with third-party service providers any text message originator opt-in data and consent, or any election to receive SMS communications.

• Other Law Firms or Lawyers. Kasen Law Firm will not share, at your direction or with your permission, your personal information with other law firms and/or other lawyers where we jointly represent a client and when we refer cases or potential cases to other counsel, or as otherwise required in connection with our legal representation of you. Personal information provided pursuant to an attorney/client relationship may not be shared with third parties.

• Authorities, Law Enforcement, and Private Parties. The Kasen And Liu Law Firm will not disclose personal information to comply with laws, regulations or other legal obligations, to assist in an investigation, to protect and defend our rights and property, or the rights or safety of third parties, to enforce our agreements, Terms of Use or agreements with third parties, or for crime-prevention purposes.

• Business Transactions. The Kasen And Liu Law Firm will not disclose your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a transaction (or potential transaction) such as a corporate divestiture, financing, merger, consolidation, acquisition, reorganization, sale, spin-off, or other disposition of all or any portion of the business or assets of, or equity interests in, The Kasen And Liu Law Firm or our related companies (including in connection with a bankruptcy or similar proceedings).

• Advertising Partners. We may NOT share your personal information with third party advertising or joint marketing partners for the purposes described in this Privacy Policy (including interest-based advertising) or at the time of collection.

• Professional Advisors. We will not disclose your personal information to our professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

• Affiliates and Related Companies. We will not share your personal information with companies that are affiliated with us (that is, that control, are controlled by, or are under common control with us) or will not be affiliated with us in the future for the purposes described in this Privacy Policy.

• Consent. Kasen Law Firm will not otherwise disclose your Personal Information in accordance with your prior direction or, in some cases, we may specifically ask you for your consent, such as when required by law.

 

INFORMATION SECURITY

The Kasen And Liu Law Firm takes commercially reasonable measures to secure and protect the personal information we collect. Nevertheless, no security system is impenetrable. We cannot guarantee the absolute security of your personal information. Moreover, we are not responsible for the security of information you transmit to us over networks that we do not control, including the Internet and wireless networks.

 

CHANGES TO THIS PRIVACY POLICY

Kasen Law Firm may change this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Such changes will be effective upon posting the revised Privacy Policy on our Platform. You will be able to tell when this Privacy Policy was last updated by the Last Updated date included at the bottom of this Privacy Policy. By continuing to use our Platform, or communicating electronically with us thereafter, you acknowledge such changes to this Privacy Policy.